Category Archives: Management Secrets

Win-Win with Customer Celebrations

As the holidays approach, our guests will be in a more festive mood. They smile wider, laugh louder and spend bigger. Take advantage of this “goodwill towards men” by offering more selections from the bar. Unfortunately, due to a variety … Continue reading

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Thinking Outside of the Bird: Turkey Buffet Alternatives for Thanksgiving

Turkey—a staple on Thanksgiving tables since… well… the beginning.  But what’s the main course for vegetarians on Thanksgiving? Or, for those folks who simply dislike turkey?  Fear not—boundless turkey-free options exist for inclusion on the Thanksgiving buffet. The Meat-eater’s Alternatives … Continue reading

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The Most Valuable,Timesaving Utensil Might Not Be in the Kitchen

You’re searching frantically through the restaurant tools and utensils you have at your disposal. The dining room is packed and the kitchen is slammed, and you’re looking for that one item that will ensure you’re able to manage tonight’s rush … Continue reading

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Wine Training: ‘Boot Camp’ or ‘Stairway’ Approach?

Depending on the type of establishment you operate, a restaurant’s wine list can range from encyclopedic to rudimentary, but it is an effective tool for the generation of high margin revenue.   Getting your staff to utilize it effectively to drive … Continue reading

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Successful Wedding: Start to Finish

The key to a successful wedding is communication, communication coupled with a detailed schedule. Trust me, communication deserves to be addressed twice and has two distinct parts. The first is clear communication from the couple to the planner. What is … Continue reading

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Evading Event Mishaps: Three Quick Tips

Events can be tricky. Executing a successful event depends on many variables, but whether you’re the host or participating as a vendor, you can employ a few “tricks” of your own to keep things running smoothly. Check it off your … Continue reading

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Service or Food: Which One Drives Repeat Customers?

Ideally great restaurants would always offer the perfect combination of exceptional food and outstanding service. Realistically however, few establishments successfully achieve both on a regular basis. So that leads to the question, “What drives repeat customers more, food or service?” … Continue reading

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I say, “Easter.” You say, “Egg.”

Have you ever wondered why eggs are the unofficial food mascot for Easter? Or why you prepare an Easter dinner of baked ham or rack of lamb? Many Easter culinary traditions stem from historic religious and non-religious beginnings and are … Continue reading

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Glassware: Fingerprints Mark You Guilty!

Henderson, party-of-five, has departed and the table is properly cleared. The dishes are designated to their cleaning stations and linens have landed in the hamper for proper cleaning. Methodically, you follow the necessary steps in redressing the table for Davis, … Continue reading

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Training—There’s an App for That!

The younger the person, the more likely it is that they haven’t known a time in their lives without mobile phones. It used to be, not too long ago, that people could still remember the oversized car phones that were … Continue reading

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