Category Archives: Certification

Glassware: Fingerprints Mark You Guilty!

Henderson, party-of-five, has departed and the table is properly cleared. The dishes are designated to their cleaning stations and linens have landed in the hamper for proper cleaning. Methodically, you follow the necessary steps in redressing the table for Davis, … Continue reading

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Training—There’s an App for That!

The younger the person, the more likely it is that they haven’t known a time in their lives without mobile phones. It used to be, not too long ago, that people could still remember the oversized car phones that were … Continue reading

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Avoiding the Mixology Mix-up: What’s in that drink?

If you’ve been a bartender or a server for an extended period of time, you probably know the ingredients to classic cocktails: Martini, Margarita, Mojito, Manhattan. But with the upsurge in “signature spirits” and the mixology craze, drink orders can … Continue reading

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Happy Holiday Catering

Check Your List Twice for Flawless Festivities ‘Tis the season for gatherings–office parties and family get-togethers, jovial occasions for dressing up, celebrating winter holidays and toasting the new year. If you’re in the catering business, chances are that it’s a … Continue reading

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Check Yourself

Is your check-handling routine up to par? First impressions are key, but a server’s last impression is the icing on the cake. When it comes to providing excellent service, it’s important to recognize verbal, nonverbal and visual queues given by … Continue reading

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Accreditation Announcement

FDRP has launched a Train-the-Trainer program just for you! We are pleased to announce the FDRP Accredited Hospitality Educator or Accredited Hospitality Coach credential and associated workshop. The goal of this program is to develop FDRP Accredited Hospitality Educators to … Continue reading

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I Can’t Come To Work Today

The six words no manager wants to hear. I have been in this business for 33 years, and as much as many things evolved one thing that hasn’t is the message left on your voicemail in the middle of the … Continue reading

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Canada Certification Reciprocity

Have you ever felt like “Man, if I knew then what I know now!” You know what?  Most of the time what holds us back is not time, it is the opportunity to start fresh!  Would you like that chance?  … Continue reading

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Grand Achievement

Increased competitiveness within a market generally intensifies the disparity between its high, medium and low performers—whether be individuals, departments, properties or even competing concepts.  The type of actions individuals and operators take in tough times generally reflects who they already … Continue reading

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